jili game FAQ — Account, Withdrawal, KYC and Bonus

To create an account at jili game you need an active mobile number, a unique username and a password. It is important to provide accurate information during registration because this information is cross-checked during KYC verification at the time of withdrawal. The minimum age is 21.

No, under jili game rules each player may hold only one account. Attempting to create multiple accounts using the same mobile number, device or identity document may result in all accounts being closed and balances forfeited. For the full rules on multiple accounts, see the Terms and Conditions page.

To update personal information, contact jili game live chat support. For a name change, identity may need to be confirmed via a National Identity Card (NID) or passport. For security reasons the ability to change a registered mobile number is limited — the support team will guide you through the correct steps.

Entering the wrong password repeatedly can temporarily lock the account. A weak internet connection or an outdated browser cache can also cause login problems. Refresh the browser or clear the cache and try again. If the problem persists, contact jili game live chat — the team is active 24/7.

Click the "Forgot password?" link on the login page and enter your registered mobile number. Once you receive the OTP, use it to set a new password. If the OTP does not arrive on your mobile, contact live chat. For security, keep your new password at least 8 characters long and never share it with anyone.

Yes, once registration is successful you can deposit right away via bKash, Nagad or Rocket. The minimum deposit is ৳500. There is an opportunity to receive a 120% bonus of up to ৳8,000 on the first deposit. However, KYC verification may be required before withdrawal, so make sure your information is accurate right after registration.

At jili game most withdrawal requests are processed within 30 minutes to 3 hours. This timeframe applies to all three methods — bKash, Nagad and Rocket. If the request is under review it may take a little longer. Having KYC completed on the account speeds up the process.

The minimum withdrawal amount at jili game is ৳500 — the same across all three methods: bKash, Nagad and Rocket. There are no withdrawal fees. However, to withdraw a bonus balance the specified wagering requirement must be met first. Once wagering is complete, the full winnings can be withdrawn.

Yes, jili game only processes withdrawals to a wallet registered in the player's own name. This means your bKash or Nagad number must be registered under the same name as your jili game account. Sending to a wallet registered in someone else's name goes against our security policy, and such requests are rejected.

"Pending" means the request is under review. It is usually resolved within 3 hours. If more than 3 hours have passed, contact the jili game support team via live chat with your withdrawal reference number. A pending withdrawal can also be caused by incomplete KYC.

Yes, jili game's withdrawal service runs 24 hours a day, 7 days a week. Requests can be made on Fridays, Saturdays, or any public holiday. Processing may take slightly longer at night or on holidays, but the aim is to complete all withdrawals within 3 hours.

Rocket is Dutch-Bangla Bank's mobile wallet. Withdrawing to Rocket on jili game works the same as other methods — minimum ৳500, processed within 30 minutes to 3 hours. Use a Rocket number registered in your own name and make sure your KYC is complete.

For KYC on jili game, a Bangladesh government-issued National ID (NID), a valid passport, or a driving licence is accepted. A selfie photo and proof of address (such as a utility bill or bank statement) may also be required. All images must be clear and legible.

KYC is required on jili game for two main reasons: first, to confirm account ownership — so that no one else can withdraw your money. Second, to ensure responsible gaming (minimum age 21+). KYC must be completed before making a withdrawal.

You can start playing and depositing right after opening an account. However, before your first withdrawal, or once a certain transaction threshold is reached, jili game may ask you to submit KYC documents. The support team will let you know via email or live chat when and how to submit them.

jili game uses SSL encryption to keep all personal information secure. Copies of your NID or passport are used only for the verification process and are not shared with third parties. For more on our data storage policy, see the Privacy Policy.

If verification is rejected, jili game will generally state the reason. The most common reasons are: blurry images, expired documents, or a name that does not match the account. Resubmit clear, correct images. If the problem persists, contact the support team directly via live chat.

Yes, you can request to cancel the bonus after claiming it, before the wagering requirement is met. Keep in mind — if you cancel the bonus, all winnings earned from it will be forfeited. Only the original deposit amount will remain in your balance. To cancel, contact jili game via live chat.

The jili game welcome bonus has a set expiry period within which the wagering requirement must be met. Once the period ends, any unused bonus balance may be removed. The exact expiry is stated in the bonus terms and conditions — read them carefully before claiming the bonus.

In most slot games on jili game, the full bet amount counts towards wagering. However, in some game categories — such as live casino or certain table games — the calculation may differ. How much each game contributes is stated in the detailed bonus terms. If in doubt, ask the support team.

The wagering requirement for jili game's welcome bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a 120% bonus of ৳1,200 — total balance ৳2,200. To withdraw the bonus, you must place total bets of ৳1,200 × 25 = ৳30,000. The original deposit portion can be withdrawn before that.

No, the welcome bonus is available only once per player — on the first deposit. If the same person opens a new account to claim it again, that violates the multiple accounts policy. However, jili game has regular promotions such as weekly and Friday offers that can be enjoyed repeatedly.

To receive the maximum bonus of ৳8,000 on jili game's 120% offer, you need to deposit at least ৳6,667. For example: depositing ৳13,400 gives a 120% bonus of ৳8,000 — total balance ৳21,400. To withdraw this bonus, the wagering requirement is ৳8,000 × 25 = ৳2,00,000.