jili game Privacy Policy

1Introduction and Scope of Application

This Privacy Policy ("Policy") is a legal document issued on behalf of the jili game platform and applies to the website at https://jili-game.cam and its related mobile applications. The purpose of this Policy is to inform users of our service how their personal information is managed.

By accessing the jili game website or registering an account, you are considered to have accepted all the terms of this Policy. This Policy works alongside our Terms and Conditions, and you are encouraged to read both documents together.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We may update this Policy from time to time. If changes are made, the effective date will be updated accordingly.

2Information We Collect

The following types of information may be collected while using the jili game platform:

2.1 Information You Provide Directly

Information is collected when you provide it to us yourself. This includes:

Full name and date of birth (for age verification — the service is for individuals aged 21+ only)
Mobile number and email address
Payment information — bKash, Nagad, or Rocket account numbers
Identity document images uploaded by the user (for KYC verification)
Information provided via live chat or email

2.2 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically:

IP address and device type
Browser version and operating system
Session duration, page views, and navigation paths
Information obtained from cookies and similar tracking technologies
Game activity and transaction history

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive certain information from trusted third parties. In such cases, the third party's own privacy policy will also apply.

                
                We never unnecessarily collect or store your national ID number, passport, or full bank account details.
              

3Purpose of Using Information

Collected information is used for the following purposes:

Account Management: To handle registration, login verification, password recovery, and account security.
Transaction Processing: To successfully complete deposit and withdrawal requests.
Identity and Age Verification: To ensure the 21+ age requirement is met and to prevent access by unauthorised individuals.
Customer Support: To resolve your issues via live chat and email.
Fraud Prevention and Security: To detect suspicious activity and ensure the safety of all users on the platform.
Promotional Communication: To send notifications about bonuses and offers, subject to your consent.
Legal Compliance: To comply with applicable laws and regulations.
Service Improvement: To analyse user experience and improve the platform.

4Sharing and Disclosure of Information

jili game does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers, and technology infrastructure providers may access limited information — only what is necessary to deliver their specific services. These partners are required to comply with our privacy standards.

4.2 Legal Requirements

If disclosure of information is required to comply with a court order, a lawful request from an investigating authority, or applicable law, we are obligated to do so. We will endeavour to notify you in advance wherever possible.

4.3 Business Transfer

In the event of a change in company ownership or a merger, information may be transferred as part of the business assets. You will be notified in a timely manner in such circumstances.

5Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. These are mainly of three types:

5.1 Essential Cookies

Basic website functionality is not possible without these cookies. They are used to maintain login sessions, verify security tokens, and temporarily hold form data.

5.2 Analytics Cookies

These cookies are used to monitor website usage and improve user experience. They do not personally identify you.

5.3 Preference Cookies

Used to remember language, theme, or other preferences. You can disable cookies in your browser settings, though some features may become limited as a result.

6Data Security Measures

To protect your information, we have put in place industry-standard technical and administrative measures:

SSL/TLS Encryption: All connections to the website and app are encrypted, preventing third parties from intercepting data.
Encryption at Rest: Sensitive information is stored on servers in encrypted form.
Access Controls: Only authorised staff have limited access to the information they need.
Security Monitoring: Systems are monitored around the clock to detect unusual activity quickly.
OTP Verification: Identity is confirmed by sending an OTP to your mobile during sensitive transactions.

However, no data transmission over the internet is entirely risk-free. We are committed to providing the highest level of protection, but no service can guarantee absolute security.

7Data Retention Period

We retain your information only for as long as necessary:

Active Accounts: For the entire duration the account remains open.
Closed Accounts: For as long as required to meet legal obligations after account closure — generally up to five years.
Transaction Records: For the period specified under applicable financial regulations.
Marketing Data: Deleted as soon as you withdraw your consent.

Once the specified period has ended, information is securely deleted or anonymised so that it can no longer be used to identify any individual.

8User Rights

You have the following rights regarding your personal information:

Right to Access: You can find out what information we hold about you.
Right to Rectification: You can correct inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing: In some cases, you can object to the use of your information.
Right to Withdraw from Marketing: You can opt out of promotional messages at any time.
Right to Data Portability: You can request your information in a readable format.

To exercise these rights, please contact our support team via live chat or email.

As part of responsible gaming, we also offer a self-exclusion facility. To learn more, see our Responsible Gaming Guidelines.

9Protection of Children and Minors

jili game services are strictly for individuals aged 21 and above. We do not knowingly collect information from any minor. Age verification is in place at the time of account registration.

If it is believed that a minor's information has been collected by mistake, that information will be deleted immediately. If you are aware that a minor has registered on our platform, please notify our support team.

10International Data Transfer

Our servers and game software providers may be located in various countries, which means some information may be transferred internationally. In such cases, we ensure that:

Adequate data protection measures are in place in the destination country, or
Your information is protected through contractual safeguards.

Game providers such as Pragmatic Play, PG Soft, Evolution, and JILI have their own privacy policies and operate according to their respective policies.

11Third-Party Links

Our platform may connect to various game studios and payment services. These third parties have their own privacy policies, and jili game is not responsible for their data collection practices.

You are advised to read the privacy policy of any third-party service before using it.

12Policy Changes

We periodically review this Privacy Policy and update it as needed. For significant changes, we will:

Display a notice in a prominent location on the website,
Notify registered users via email or SMS,
Update the "Effective Date" at the top of the page.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy.

13Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

Live Chat: 24/7 live chat support is available on the website, in both Bangla and English.
Email: [email protected]

We will endeavour to respond to your request as promptly as possible. Answers to general questions are available instantly via live chat.

For more general information about our services, you can visit our Frequently Asked Questions page, where detailed answers to many common topics are provided.

                
                It is recommended that any formal data protection requests be sent by email, with your account username included.
              