Stay Safe and Informed

jili game's commitment to responsible gaming

Gaming is a form of entertainment — not a livelihood or a source of income. jili game believes every player should be able to enjoy the experience with awareness and within their own means. On this page you will find tools to stay safe, signs to watch out for, and ways to get help when needed.

For players aged 21 and above — access by minors is strictly prohibited

Our core commitments

jili game is not just an online casino platform — it is a responsible environment where the protection of every player is the top priority. We believe the enjoyment of gaming only lasts when it is controlled and informed.

Under our Terms and Conditions, all users must agree to these terms before opening an account — which includes the age requirement and a commitment to responsible behaviour.

To open an account at jili game, you must be at least 21 years old. If a minor attempts to gain access in any way, our support team is available 24/7 to take action. If there is a minor in your household, keep parental controls active on your device.

Before participating in any game, ask yourself: "If I lose this money, will it cause problems in my daily life?" If the answer is yes, take a break.

What we ensure

Only individuals aged 21 and above may create an account.
Players are given the option to set their own deposit and betting limits.
When a self-exclusion request is submitted, the account is temporarily closed for the specified period.
Our support team is available 24/7 in both Bengali and English.
No promotion or bonus offer is directed at minors or at-risk players.
Our team can detect suspicious and excessive playing patterns and alert the player.

Tools for setting your own limits

The following features are available on every jili game account. Using them is voluntary and completely confidential. Contact us via live chat or email if you need assistance.

Deposit Limit

Daily or weekly deposit limit

Set how much you want to deposit each day or each week. Once a limit is set it takes effect immediately, and any request to increase it is subject to a 24-hour waiting period.

Session Time

Session time break

Set a limit on how long you play in one sitting. Once the set time is up, the system will automatically end the session and you will be able to log in again the next day.

Self-Exclusion

Temporary or long-term self-exclusion

If you feel your gambling is getting out of control, contact our support team to temporarily close your account for anywhere between 30 days and 5 years.

To activate or modify any of these features, contact our 24/7 live chat service directly. Email requests are also accepted. In accordance with our Privacy Policy, all information related to your request is kept completely confidential.

Recognise the warning signs

If you notice even one of the signs below in yourself, pause and speak with someone close to you or with our support team.

Financial Pressure

Betting with essential money

Using money set aside for rent, food, or family expenses to place bets, or continuing to play by borrowing money, is an important warning sign.

Emotional Dependence

Returning repeatedly to chase losses

Repeatedly increasing bets to recover previous losses, or feeling restless when unable to play — these are signs that gambling habits are becoming uncontrolled.

Social Withdrawal

Hiding from family and friends

Keeping your gambling a secret from family and friends, or skipping work, studies, or family responsibilities because of gambling.

Ways to get support

Asking for help takes courage. You are not alone — jili game's support team, your family, and professional counsellors are here for you.

jili game Support

24/7 live chat and email

jili game's support team is available in both Bengali and English, 24 hours a day, 7 days a week. Share any concern about self-exclusion, deposit limits, or anything else directly via live chat — full confidentiality is guaranteed.

Family Support

Family and trusted people

Talk openly with a family member or a trusted friend. Support from someone close can be just as effective as professional help. Telling your family is not a sign of weakness — it takes courage.

Professional Counselling

Psychiatrists and counsellors

Reach out directly to addiction counsellors at hospitals and clinics offering mental health services in Bangladesh. They will help you build a personal plan while maintaining your confidentiality.

Things to keep in mind before playing

Gaming always carries the risk of loss. No strategy or method guarantees a win over the long term. Before placing a bet, ask yourself — is this within my budget? Can I stay calm if I lose?

The RTP (Return to Player) information for every game at jili game is provided transparently. For more details, our FAQ page has a full discussion on game mechanics and betting rules.

Remember — gaming at jili game is for entertainment. Treating it as a source of income is likely to lead to disappointment. Stick to a set budget, take breaks, and stop when you need to.

Keep in mind

Do not place bets under the influence of alcohol or drugs.
Stop playing when you are tired or under mental stress.
Do not try to chase your losses.
Set a daily time limit for playing.

Questions and answers about responsible gaming

The minimum age to create an account and participate in any betting or casino activity at jili game is 21. Age is verified during registration, and identity documents may be requested if needed. Allowing a minor to use your account is considered a violation of the account holder's responsibilities.

To self-exclude, contact us via 24/7 live chat or email and let us know your preferred duration — you can choose anywhere from a minimum of 30 days up to a maximum of 5 years. Once your request is submitted, the account will be deactivated as soon as possible. The account cannot be reactivated by the user before the self-exclusion period ends.

Reducing your deposit limit or setting a new lower limit takes effect immediately. However, requests to increase a limit are subject to a 24-hour waiting period for your protection. This rule helps protect players from harm caused by impulsive decisions.

Watch for these common signs — returning repeatedly to chase losses, neglecting family or work because of gambling, betting with money set aside for essential expenses, and feeling unable to control your gambling. If you notice any one of these signs, take a break and speak with our support team.

Start by having a calm conversation — listen without judging. If needed, inform jili game's support team; we can help with the relevant steps. Taking the person to a mental health professional in Bangladesh can also be helpful for a long-term solution.

Yes. Age is verified at registration, and accounts that raise suspicion may be asked to complete additional verification. Parents are also advised to use parental control software on their devices. If you suspect a minor is using an account, contact us via live chat immediately.